PRA's Multi-Channel Order Management System

RETAIL ACCELERATOR | MULTI-CHANNEL ORDER MANAGEMENT SYSTEM

At the heart of our Retail Accelerator business is Pinnacle Rock's Multi-Channel Order Management System (MCOMS). Pinnacle Rock developed MCOMS to meet the needs of retailers looking for an order management solution specifically designed for a multi-channel business.

The PRA MCOMS is a feature-rich, comprehensive order management solution that offers power, flexibility and low total cost of ownership. The technology gives retailers a better way to do the following:

• Maintain a single view of customers across channels
• Support superior customer service as a differentiator
• Turn measurement of customer behavior into actionable data
• Identify key areas for business growth.
  

 
PRA's MCOMS is designed to be flexible to support multi-channel business processes and transaction capabilities sophisticated retailers use on an everyday basis.

• Addresses the real, complex needs of retailers. MCOMS' core order management services contain business logic and interfaces to support the entire retail value chain, from product sourcing through merchandising, promotions and pricing, customer and financial performance management.
• Meets budgets today and expands tomorrow. MCOMS offers sophisticated business logic running on low-cost, highly scalable, commodity hardware along with tight integration with retail and supplier fulfillment and financial systems via web services.
• Gives you deep and convenient insight. The system provides a stock ledger and rich reporting in all areas of the application; also allows you to easily import and export data from desktop applications.