Building Strategic Capabilities for Consumer Driven Businesses

			Your Associate Is Your Brand Retail success is inextricable linked to a firm’s ability to motivate and manage front line sales and service associates. To the customer, these associates are the brand. When managed properly, they educate customers and solve problems, they close sales and they manage long term customer relationships. Motivating and managing these employees has never been more difficult – or more costly. Today’s consumers have high expectations. They are knowledgeable and they expect sales staff to provide information they don’t already have. They understand the value of their loyalty and expect individual service and support. To meet customer's high expectations, the hiring, on-boarding, training, scheduling and review systems for associates must be well tuned. To be financially responsible, resources must be utilized efficiently and effectively. PRA helps companies establish the infrastructure and processes to ensure companies hire, on-board and support employees in doing their job. These include establishing web-based systems for employee support, product and solution training, management of part-time and seasonal staff, self-help and benefits management and work-force scheduling. - Labor Scheduling and Work Order Systems - Employee Self Help - New Hire and Seasonal Employee Management
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